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“Safety comes first.” It is one of the most familiar promises in fleet operations. But that promise is tested when safety conflicts with deadlines, delivery targets, customer expectations, and productivity...
Steve Saltzgiver is a four-decade veteran of fleet operations whose career has touched nearly every corner of the industry — from mechanic and transit operator to executive leadership roles at...
Picture a driver finishing a particularly difficult shift in heavy traffic, a tight delivery window, and weather that made everything harder. No harsh braking events. No distracted-driving flags. No complaints...
Mark Lukenbill is the Head of Commercial Operations for MileMaker, the commercial mileage and routing technology that powers Rand McNally. He grew up riding along with truck driver uncles across...
Kenny Planeta is a third-generation trucking insurance broker with 21 years of experience working exclusively in commercial trucking risk. He grew up inside the industry. His grandfather started the business...
The Moment Nothing Happens. There is a version of this story that happens thousands of times a day. A driver reaches for their phone at a red light. The light...
Why the small ones add up faster than most fleets think A driver backs into a pole. No one is hurt. The van still runs. The customer still gets...
Fleet management is inherently unpredictable. Vehicles break down, drivers require assistance, and maintenance needs can become urgent without warning. For Desiree Taylor, fleet administrator at the California Governor’s Office of Emergency Services, managing this unpredictability is central to her role. She refers to herself as a “chaos controller,” highlighting the importance of prioritizing, anticipating issues, […]
A safety procedure might look complete on paper: the load is checked, paperwork is signed, the route is planned, and the driver is cleared to go. But if someone at the last checkpoint spots a problem, it becomes clear that safety is more complicated than just following a checklist. Assigning responsibility is not enough. People […]
“Safety comes first.” It is one of the most familiar promises in fleet operations. But that promise is tested when safety conflicts with deadlines, delivery targets, customer expectations, and productivity metrics. A driver may be told to slow down when conditions demand it but know that doing so could mean missing a delivery window or […]
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